Customer complaints/claims of any nature must be submitted within 6 months of the issue occurring
We will always do Our best to resolve any issues You have with Our service. Unfortunately, sometimes this is not possible via the standard Customer Support process. If You are unhappy with some aspect of Our service, You can raise a formal complaint. To ensure Your complaint/claim is dealt with promptly, please submit Your complaint to the following email address. You will be sent a copy of Our Complaints Process when You contact the below email address, or alternatively You can request a copy at any time by contacting Customer Support.
- E-mail:
- Post: Spin Casino, c/o Betway Limited, PO Box 70417, London, NW1W 7LN
- Your username/account number
- Your registered First Name and Surname
- A detailed explanation of the complaint/claim
- Specific dates and times associated with the complaint/claim (if applicable)
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within 10 days from the date on which the complaint is received. In certain cases and based on valid reasons, we may need to extend this to a further 10 days, in which case we will be informing you accordingly.. If for some reason You are not satisfied with the resolution of Your complaint, You may refer the matter to one of Our ADR entities.
Should You ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify Spin Casino via the means of communication listed in the above Customer Complaints section. Continue reading »